Welcome to NetworkSell.com
Role of the Customer Service Manager and the Business Support Manager
By: Lasse Kohau
Role of the Customer Service Manager and the Business Support Manager
This article is about the role of the Customer Service Manager and the Business Support Manager.
The service and support manager, who is responsible for either front-line service and support providers or those reinforcing the front-line staff, plays a crucial role in every service-organization, especially in more competitive and bad times.
If the manager sees the job simply in terms of allocating work or making sure spaces and positions are available, then they will be missing some of the most urgent elements of the manager's role.
As a CS/BS Manager, your range of daily activities may be varied and heavy in a speedy environment. The very famous management writer and professor H. Mintzberg has identified three big major managerial roles to every manager; they are A) interpersonal related, B) informational related and C) decisional related.
Every manager in every organization does or should perform these three above mentioned roles.
1) An interpersonal role contains at least three different activities. They are leading staff, acting as a figurehead of the organization, and liaising with others externally and internally.
2) An informational role contains also at least three different activities. They are monitoring staff and customers, disseminating information and acting as a spokesperson for information to other parts of the organization and suppliers.
3) A decisional role contains at least four activities; they are building entrepreneurship the department, handling disturbances among staff or customers, resolving conflicts internally, staff and departments and negotiating, influencing and coaching the staff and bosses.
All these roles are not discrete, they do of course overlap and interact - but managers are more commonly assessed on the basis of their performance in the decisional role, due to overall performance as a holistic manager.
While the role of the manager can be described in this way, we could draw one critical role which is appropriate for a customer service organization.
The customer service manager is in a position, where he could critically look at both customer needs and the company's way of approaching customers, at the same time, which gives him a tremendous advantage is building further business.
Work at Home - Is This Business Opportunity For YOU?
By: sas_theyooper1
Can you set goals and finish them? Do you like to work at home? Can you direct others to help you? Are there many questions that come to mind when you think about a work at home business? Sure there are, you have to have the mindset that you will make money and treat people right.
Just like millionaires, they do not go into successful ventures, without a positive mindset that they can follow through. No one is going to stop them. If they find a road block they just use this as a motivator to find out how to tackle it another way.
This is just another hurdle they are ready to leap to get where they want to be in their work at home business opportunity. You do not put yourself down, you think positive and know this is something you can be very good at.
If you need help to keep you on track get with like minded people that have the experience and may have gone through the same hurdle you are experiencing now. Marketing groups that will help you are found on line get with people that are ready and willing to help you. There are many avenues you will follow in the map to success.
Learn what works for you in the advertising of your program. If you are with an affiliate program try to get a splash page that will reflect some of your personality. The same page presented by lots of people will lose peoples attention. If you have your own website then use it to get others to your affiliate site.
Search engines like Google are looking for original works to list. Even your own mini ads in the form of banners can take on your personality to show people to your site.